With Coupons.com CustomerCare solutions, our clients can provide better consumer experience from coupon-enabled promotions.
Coupons.com Incorporated provides a secure, compatible printable coupon system. Sometimes the goals of security and compatibility are at odds, however, and there will always be a small percentage of consumers who cannot, or will not, print coupons from our clients’ promotions themselves. Coupons.com Incorporated provides a simple, low-cost, integrated solution for delivering the coupon by mail.
CustomerCare Print & Mail Service
Our solution is completely hands-off for clients. If a consumer cannot download and install our Coupon Printer, our servers automatically present a troubleshooting guide. The troubleshooting guide lists common issues and their solutions, and provides the consumer with an opportunity to chat live with (or leave a message for) our tech support staff. Customers are also presented with the option to get their coupon by mail.
Our clients can instantly deliver a company communication and coupon to their customers at a fraction of the cost of traditional manual procedures. The CAS system provides a web-based interface or an automated batch load system to integrate with clients’ internal call center systems. Both methods provide address verification and duplicate detection, and can accommodate any tracking codes clients wish to assign. Coupon delivery and redemption can be tracked using these codes for a complete, closed-loop experience.
CustomerCare Print & Mail service is also an excellent solution for FREE and high-value offers.
To fight fraud and counterfeiting, printable coupons should not be used for free or nearly-free offers. When a promotion plan calls for a free offer, our CustomerCare Print & Mail service is the right solution. Personalized direct-mail coupons can be produced in real time, on demand by consumers on the web, or requested on demand or in batches by our clients using our CustomerCare CAS system.