From a company-specific email box, to live chat, to a toll free number, our coupon support services provide our clients' customers with a stellar customer support experience.
As our clients’ complete coupon support solution, we offer a full-service package to complement their coupon campaigns. Our technical support team effectively utilizes telephone, email, web, and chat channels to reach clients’ consumers exactly when they need assistance. As experts in online couponing, we have the technical and product knowledge necessary to identify a problem and propose a solution quickly.
Some of the options available with our coupon support solution include the following:
- Company-specific email box
- Live chat for Bricks® service
- CustomerCare Print & Mail service
- Troubleshooting Guide
- Toll-free telephone service
We manage our clients’ consumer-reported coupon requests within our customer relationship management (CRM) system. Each request is tracked, categorized, and resolved with an emphasis on customer service and satisfaction. Weekly, monthly, and end-of-campaign reports allow them to view case activity and analyze trends.