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Join Our Team

As one of the premier online promotion companies, we're looking for bright, enthusiastic individuals with the highest standards and a passion for success. Our team of employees has helped build a fast-growing, entrepreneurial organization that prides itself on innovation, intelligence, and world-class technology. Be a part of Coupons.com Incorporated as the company strengthens its position as a key link between online and offline consumers.

We enable digital coupon programs for the nation’s top brands and retailers. Our services provide clients with the creation, distribution, tracking and reporting of printable and Save to Card coupons that can be used for traditional in-store redemption. These coupons are distributed via the Coupons.com Digital FSI network. Independent and privately held, we represent a flexible, effective and fraud-resistant print-from-the-web coupon solution—not to mention a popular alternative to traditional couponing. Our clients and licensees include consumer packaged goods brands, leading restaurant, toy and entertainment companies, as well as top retailers.

Current Openings

Operations:

Client Services Director (Ref: 120CSD321006)

Position Summary:

This role is responsible for leading a team of Program Managers that provide World Class Customer Service to our Fortune 500 customers. Customer satisfaction, repeat sales and profitability are the name of the game. The Client Services Director and his/her team will serve as the primary customer interface and lead promotion managers for assigned clients, their agencies and managing Sales Executives.

In this highly visible leadership role, you will make a marked contribution to program management, client service functions and departmental sales. This position is responsible for functioning as a key strategist and manager for all client business and offers top-notch Customer Service at all times. Areas of accountability include client relationships, contract fulfillment, Customer Service training and mentoring, issue resolution, providing solutions and resources for pre- and post-sales support and running the Program Management team.

Position Responsibilities:

Provide guidance and work closely with the Program Management team, Sales Executives and clients to ensure that expectations are properly set - and then exceeded.
Coaches, mentors, and leads in all aspects of client services, including: account management, product knowledge, and consultative selling techniques.
Identify up-sell opportunities and work with the client and Sales Executive to pitch, close and implement them.
Constantly maximize and improve customer satisfaction, retention, and deliverables.
Responsibility for crafting the strategic vision achieve client contract fulfillment, while always considering patterns with customer issues to recommend solutions.
Direct hands-on and client-facing Program Management for select accounts.
Listens to the voice of the customer and provides input to Business Solutions and Technical Services regarding new product ideas and ideas for enhancements.
Serve as a liaison between departments to ensure a seamless presentation of products and services to the Client.
Product and service subject matter to act as a resource within the Program Management and Sales Executive teams.
Anticipate customer issues before they arise and resolve escalated customer problems as needed.

Position Qualifications:

Bachelor's degree in sales, marketing, or business field with 10+ years progressive customer service, account management, or customer development and retention experience (or equivalent combination of education and experience).
Top notch telephone, customer service, written and presentation skills.
Experience with online business or commerce and/or digital promotions are preferred.
Highly proficient in computer navigation skills and shortcuts, Microsoft Office Suite and Adobe Photoshop.
Skilled communicator with a passion for helping people and the ability to anticipate and handle all customer situations.
Infrequent travel required to customers, trade shows, and other locations as needed.
BA/BS required - MBA preferred.

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