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As one of the premier online promotion companies, we're looking for bright, enthusiastic individuals with the highest standards and a passion for success. Our team of employees has helped build a fast-growing, entrepreneurial organization that prides itself on innovation, intelligence, and world-class technology. Be a part of Coupons.com Incorporated as the company strengthens its position as a key link between online and offline consumers.

We enable digital coupon programs for the nation’s top brands and retailers. Our services provide clients with the creation, distribution, tracking and reporting of printable and Save to Card coupons that can be used for traditional in-store redemption. These coupons are distributed via the Coupons.com Digital FSI network. Independent and privately held, we represent a flexible, effective and fraud-resistant print-from-the-web coupon solution—not to mention a popular alternative to traditional couponing. Our clients and licensees include consumer packaged goods brands, leading restaurant, toy and entertainment companies, as well as top retailers.

Current Openings

Operations:

Strategic Program Manager (Ref: 120SPM331015)

Position Summary:

The Strategic Program Manager is responsible for ensuring operational excellence and “client delight”, while exceeding client expectations for a limited number of Coupons.com, Inc’s most critical accounts. The Strategic Program Manager is a principal member of the Client Services Group and is responsible for leading the integration of CI’s coupon technology and identifying incremental business opportunities. In addition, the incumbent will be responsible for developing and managing the execution of a strategic plan, analysis and reporting, subsequent optimization, as well as leadership in the areas of process improvement and best practices. Strategic Program Managers will be required to “upsell” their key accounts to increase revenue. The position will initially report to the Director of Client Services, and may subsequently lead to supervisory responsibilities.

Position Responsibilities:

Responsible for the development and management of a robust operations campaign account plan for each assigned strategic account. The plan will include the design, program management, optimization, and operational measurement of multifaceted marketing campaigns on Coupons.com, partner and client websites.
Provide meticulous analysis and reporting to meet all daily, weekly, and month end reporting deadlines as established by the Director of Client Services. This will include the effective communication flow with clients as well as Coupons.com, Inc. Sales Executives to ensure timely, accurate updates that facilitate campaign optimization analysis.
Develop and manage strategic operations plans for assigned key clients. Plan focus will be to ensure that optimal campaign performance, leveraging internal shareholder organizations such as Business Solutions and Technical Services, Marketing, Product Development, Public Relations and other internal organizations.
Target and harvest incremental business development/upsell opportunities as a result of campaign optimization.
Serve as senior operations liaison to critical clients, possessing the mastery and knowledge of all operational aspects of Coupons.com, Inc. campaign launches including, but not limited to, comprehensive products and business solutions knowledge, expertise of provisioning tools, use of barcode builders, metrics reporting, business analysis and recommendations for campaign optimization and client delight.
Monitor online advertising campaign performance and ensures clear communication throughout the online marketing program.
Work with Client Services and Engineering teams to QA test enhancements and upgrades to Operations tools and resources.
Assist with special projects as assigned by Client Services Director and/or VP of Operations.
Occasional travel and client-site meetings may be required.

Position Qualifications:

Bachelors Degree in business, communications, marketing or related field (and/or equivalent, relevant work experience).
Minimum of 5-7 years experience in Operations Management, customer service, or client services – dealing directly with customers and sales executives.
Proven proficiency in strategic planning, as well as program and client management.
Demonstrated excellence in providing unparalleled customer service.
Highly organized and adept in dealing with clients and sales executives.
Excellent organizational skills; including strong attention to details and the ability to work independently.
Exceptional follow-through/follow-up to keep tasks/assignments/projects on schedule and efficiently drive them to close.
Outstanding ability to multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
Advanced technical proficiency in MS Office/Windows – Excel, Word, PowerPoint, Outlook, Adobe Photoshop and Internet browser tools.
Online marketing and advertising experience is highly desirable (but not required).
Superior analytical and problem solving skills.
Strong general business acumen required.
Meticulous eye for detail, accuracy, and high standards of presentation.
Demonstrated ability to maintain calmness and composure in critical situations.
Strong Project Management skills with experience in using productivity tools and resources optimize productivity and manage projects to completion.
Must be accessible via cell phone beyond normal business hours and some weekends.

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